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We repair your electricity breakdowns. We are at your disposal 24 hours a day, every day. For emergencies, but also for servicing. And with payment protection insurance for your bills.
Endesa Única guarantees everything that happens with your electricity. You don't have to worry about any of this:
- ✔ Breakdowns: just call and a specialist engineer will be in your home in a maximum of 3 hours to fix it. Repairs include travel and 3 hours of labour.
- ✔ Servicing: your air conditioning will be serviced once per year.
- ✔ Payment protection insurance: protect your family from the most urgent electricity bills.
Única Premium Air
With Endesa's Única, you enjoy the Única Premium Air service, which includes:
- Annual review of the air conditioning in your home.
- You will benefit from unlimited repairs to your electrical and air conditioning systems.
- Includes an annual repair on any of your white goods and two electrical handyman service visits of three hours each (installation and fitting of lamps and wall and ceiling lights, replacement of light switches and sockets, replacement of light fittings, replacement of doorbells, and installation of halogen lights in false plaster ceilings).
- An annual repair of your electric water heater.
- Payment protection insurance: protect yourself against possible financial difficulties. The insurance company Quantum Leben guarantees immediate payment of your electricity and gas bills in the event of hospitalisation, or death/disability due to an accident.
FAQs
Única Premium includes payment protection insurance on your electricity bills. If something bad happens, you will be protected thanks to this insurance from the Quantum Leben insurance company.
Details of the coverage are provided below:
|
Coverage |
Eligibility |
Single payment |
Monthly payment of compensation** |
Retroactive franchise |
Grace period |
Grace period between claims |
|---|---|---|---|---|---|---|
|
Death by accident |
All those insured |
675 euros (self-employed 1.300 euros) |
- |
Not applicable |
Not applicable |
Not applicable |
|
Total Permanent Disability due to accident |
All those insured |
675 euros (self-employed 1.300 euros) |
- |
In the event of a loss of working capacity exceeding 65% |
Not applicable |
Not applicable |
|
Temporary disability due to accident or illness |
All those insured |
- |
50 euros (110.00 euros per month for self-employed) |
21 days |
30 days (illness only) |
30 days |
|
Hospitalisation due to accident or illness |
All those insured |
- |
50 euros (110.00 euros per month for self-employed) |
7 days |
30 days (illness only) |
30 days (illness only) |
(*) This insurance cover and the right to receive benefits from it are conditional upon the Customer contracting and having a current gas supply with Endesa Energía, S.A.U. at the same address as where the service is provided.
(**) To request payment of compensation, the customer must submit the corresponding gas supply bills, contracted with Endesa Energía S.A.U.
A maximum of 12 monthly supply bills/6 bi-monthly bills per claim per year will be allowed. For monthly bills, a maximum amount of 50 euros (110 euros for the self-employed) will be covered. For bi-monthly bills, a maximum amount of 100 euros (220 euros for the self-employed) will be covered.
Contact telephone number for payment protection insurance: 800 00 95 56.
The most common breakdowns involve switchboards, light switches and plugs.
If you are left without electricity in your home or have no electricity supply to your fridge, and the incident is not the fault of the distributor, a engineer will visit your home in less than 3 hours.
For the electrical installation there is no mandatory servicing as such, since safety is guaranteed with the Electrical Bulletin or C.I.E. For the rest of your energy devices, the different regulations establish the following deadlines:
- Air conditioning: Every 4 years.
The Única Premium service that you can include in your Endesa Única tariff includes all the services as well as unlimited repairs for the air conditioning.
Conditions
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